Responsibilities

Tasks

• Respond to incoming customer inquiries
• Identify and resolve client concerns and issues
• Enter pickups
• Coordinate special movement of freight
• Trace shipments
• Research adjustments
• All related clerical duties
• Support and plan travel arrangements
• Support process mapping initiatives for each department

Qualifications

• Education Required: Minimum High School diploma
• Years of Experience Required: <2 years
• Excellent communication and problem-solving skills required
• The ability to work effectively and efficiently with both internal and external customers
• Knowledge of telephone systems
• Post-secondary education and call center experience in a fast-paced environment, along with knowledge of the transportation industry are definite assets
• Bilingualism is mandatory

Benefits of Joining Midland

• A flexible medical, dental, and vision plan, with an enhanced focus on mental health and wellness
• Ability to save for your future with our company-matching RRSP program
• 15-week maternity leave top-up program
• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies